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Brave Waves Swim School
in Paris, Ontario
invites applications for the position of
Assistant Site Manager - Aquatics Facility

Wednesday, October 23, 2024

Job Description

Position Title: Part Time or Full Time Assistant Site Manager - Aquatics Facility
Employment Type: Part-Time, Full Time, Permanent
Location: Paris, Ontario (On-site)
Compensation: Commensurate with experience
Reports To: Vice President Operations

Overview:
Brave Waves Swim School seeks a dedicated and experienced Part-Time Assistant Site Manager to support our state-of-the-art swim facility. This role involves managing staff, ensuring safety compliance, delivering swim instruction, and maintaining high levels of customer satisfaction and engagement. The ideal candidate will be a proactive leader with a strong background in sports recreation leadership, staff management, operations, and human resources, with aquatics leadership preferred but not required. The Assistant Site Manager will work weekday evenings and two weekends per month, particularly when the Site Manager is not present.

Key Responsibilities:

1. Staffing and Human Resources:

  • Assist in leading a team of ~60 instructors and deck leaders, as well as a front office team.
  • Foster and enhance a positive, high-achieving team culture.
  • Lead and develop staff through mentoring, training, and development programs.
  • Create and manage staff schedules using platforms such as Microsoft Office, Teams, Outlook, iClassPro, and OneTeam360.
  • Ensure all staff credentials are current and valid.
  • Assist in recruiting, hiring, mentoring, and managing staff performance, conducting regular evaluations.
  • Develop and implement staff retention strategies and incentives.

2. Swim Instruction Delivery:

  • Oversee the delivery of swim instruction programs to ensure exceptional quality and consistency.
  • Work closely with the ownership team to develop and adapt swim programs to meet changing client and community needs.

3. Safety Compliance:

  • Ensure strict adherence to all safety protocols and regulations.
  • Conduct regular safety reviews and inspections.
  • Maintain accurate records of safety procedures and incidents.

4. Customer Satisfaction and Engagement:

  • Address customer inquiries and resolve issues promptly.
  • Gather and analyze customer feedback to improve services.
  • Develop and implement customer engagement strategies.
  • Organize events and activities to enhance the customer experience.
  • Foster strong relationships with clients and community members.

5. Facilities and Operations:

  • Efficiently manage Customer Engagement front office, including reception, merchandising, and in-store communications.
  • Oversee the maintenance and cleanliness of the facility.
  • Ensure all equipment is in good working order.
  • Manage operational budgets and resources effectively.
  • Hold qualifications for and fulfill the responsibilities of the Joint Health and Safety Committee Management Representative.

6. Reporting and Compliance:

  • Prepare weekly and monthly reports, including Manager Stats, Drop Reports, and KPI reports.
  • Ensure compliance with Ministry of Labour and Health and Safety regulations, Lifesaving Society, and Red Cross guidelines.
  • Complete all necessary license renewals for the facility.

Required Qualifications

Ideally National Lifeguard certified as well as leadership experience.
  • Excellent time management and organizational skills with the ability to prioritize work and multitask.
  • Proficiency in Microsoft Office, iClassPro, OneTeam360, and related platforms.
  • Strong problem-solving abilities and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal direction and show initiative.
  • Aquatics experience preferred but not required.
  • Empathetic, with the ability to motivate, praise, and develop staff.
  • Management experience (ideally minimum 3 years).
  • An ambassador of the Brave Waves Swim School culture and brand.
  • Willingness to learn, grow, and develop as a leader.
  • Proven experience in facilities management, preferably in a sports and recreation environment.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of safety regulations and compliance.
  • Ability to work weekday evenings and two weekends per month.

Contact Information

How to Apply:
Interested candidates should submit their resume and cover letter outlining their qualifications and experience to Julia Surette - julia@bravewavesswim.com.

Join Brave Waves Swim School and help lead our team to new heights while ensuring our clients receive the best swim instruction and customer experience possible.