Approved by the Board of Directors January 27, 2011
from and about individuals by the Royal Life Saving Society Canada,
Ontario Branch (also referred to as "Lifesaving Society" or "the
Society"). It addresses the reasons why such information is
collected, how it is used, how it is confidentially protected and
outlines individuals' rights with respect to this information. This
of personal information, as devised by the Personal Information
Protection and Electronic Documents Act (PIPEDA).
Personal information includes any factual or subjective
information, recorded or not, about an identifiable individual.
Personal information does not include any business contact
information of an employee of an organization.
For the purpose of this policy:
Individual means any person who provides personal
information to the Society in the regular course of business.
Member means an individual defined by the Society's
Bylaw 1, Article 7-Membership, and includes Honorary Members,
Active Members, Award Members and Associate Members.
Volunteer officer means an individual appointed by the
Board of Directors, who performs specified duties in the Society's
best interest and does not receive payment.
The Lifesaving Society respects the individual's right to
privacy and is committed to keeping personal information accurate,
confidential, secure and private. Except as specifically outlined
in this policy, the Society does not disclose any individual's
personal information to any third parties.
What personal information we collect and why
The Lifesaving Society collects information required to provide
services to members and other individuals. This includes an
individual's name, address, phone number, e-mail address, birth
date, gender, and payment information. The Lifesaving Society's
website may record information such as number of log-ins, IP
address, date and time of access.
The personal information collected by the Lifesaving Society
directly or through course-providers (e.g., affiliate members) is
required for the administration and delivery of the Society's
programs and services. The Society does not release personal
information to any third party with the exception of Transport
Canada as required by law as a Pleasure Craft Operator (PCO) course
provider. Personal information is collected for the following
- to confirm age and award prerequisites for training program and
leadership awards and lifesaving sport competitions.
- to maintain a record of individuals' Lifesaving Society awards
and to issue certification cards.
- to establish and maintain a relationship with members and to
provide members with ongoing service and communication.
- to meet with legal and regulatory requirements.
- to track website use in order to improve services.
- to understand our members in order to develop services specific
to their needs.
- to upload information required by Transport Canada for their
PCO cardholders' database.
When an individual provides personal information, consent has
been implied for the Society to deal with the information in a
reasonable manner. The individual consents to the Society's
collection, use and disclosure of that personal information in
accordance with this policy. The Society may seek additional
specific authorization or consent from time to time where required
by law or in situations where it is necessary or appropriate.
An individual may withdraw consent to the collection, use or
disclosure of his or her personal information at any time upon
reasonable notice in writing.
Accuracy and retention
Accuracy and integrity of the Society's members' records is of
the utmost concern. The Society endeavours to ensure that personal
information collected is accurate, complete and maintained for the
purpose for which it was collected.
The Society keeps members' personal information indefinitely to
- members' certification records are maintained.
- inactive members can become re-instated.
- the Society can generate accurate reports.
What we disclose
- The Society does not exchange or disclose personal information
with other organizations except where the Society is required to
disclose information without consent. In situations where
the Society is obligated to disclose information without consent,
no more information than is required in the applicable
circumstances will be disclosed.
- Personal information provided may be shared among paid
personnel and volunteer officers only as required to perform their
duties with the Society.
- The Society discloses an individual's awards earned and the
date the award was earned to affiliate members, employers and the
government in order to confirm eligibility for employment and
prerequisites for Society awards.
- The Society publishes photos and corresponding names of
individuals in Society publications and on the website.
How we protect your personal information
The Society takes measures to ensure the privacy, accuracy,
security and confidentiality of individual information. The Society
strives to maintain adequate physical, procedural and technical
security with respect the headquarters and other information
storage facilities so as to prevent any loss, misuse, unauthorized
access, disclosure, or modification of personal information.
The Society limits personal information access to paid personnel
and volunteer officers who require the information to conduct
Society activities and to provide services and programs. Under this
policy, any misuse of personal information is treated as a serious
offence for which disciplinary action may be taken.
The Society makes its policy relating to the protection of
personal information available on request and on the Society's
The Society permits access to, and review of personal
information about an individual by the individual concerned. The
Society requires sufficient information to confirm the identity of
the person making the request before granting access and will
strive to provide information within a reasonable time.
The Society may decline access where the required
- is not readily retrievable and the burden or cost of providing
it would be disproportionate to the nature or value of the
- does not exist, is not held, or cannot be found;
- is required not to be disclosed on any legal ground;
- is permitted by law not to be disclosed.
Where information is not or cannot be disclosed, the individual
making the request will be provided with the reasons for
In the event that an individual wishes to voice a complaint
regarding the Society's protection of personal information policy
or procedures, the Lifesaving Society shall:
- acknowledge the complaint promptly.
- investigate the complaint and contact the individual to clarify
- notify the individual of the outcome of the investigation
clearly and promptly.
- inform the individual of her or her avenues of recourse.
- take appropriate measures to correct information-handling
practices and policies.
How to Contact Us
In the event of any questions about access to personal
information; the collection, use, management or disclosure of
personal information by or on behalf of the Society; or this
policy, individuals can contact the
Lifesaving Society Ontario
400 Consumers Road, Toronto, ON M2J 1P8
Individuals may also contact the Office of the Privacy
The Office of the Privacy Commissioner of Canada
112 Kent Street, Ottawa, ON K1A 1H3
Amendment of the Lifesaving Society's Practices and this
This policy is effective as of January 27, 2011. The Society
reserves the right to review and revise its privacy practices and
this policy without notice. Policy changes will apply to the
information collected from the date of the revised policy as well
as existing information held.