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• Entering exam data into CSM databases.
• Keep accurate records of customer interactions and transactions in all CSM databases.
• Compiling, verifying accuracy and sorting information to prepare data for entry.
• Entering customer and account data.
• Reviewing data for deficiencies or errors, correcting any incompatibilities.
• Receives and accurately handles customer requests for information regarding their accounts.
• Research and resolve member/affiliate problems, acting as a liaison between affiliates and the member when necessary.
• Provide professional prompt and efficient responses to customer questions via phone and email.
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution within the time limits.
• Process POS payments as needed.
• Collaborate with other team members in a professional and respectful manner to ensure customer satisfaction.
• Build sustainable relationships and trust with customers and affiliates through open and interactive communication.
• Ensure operational policy and procedures are followed to ensure key performance indictors are met.
• Work in a team environment consistent with the Lifesaving Society culture of providing excellent products and services to customers.
• Actively participate in maintaining a safe working environment.
• Other duties as assigned.

• Completion of Post‐Secondary education.
• Experience with CSM or CRM databases
• Experience responding to client inquiries (phone, email, in‐person).
• Accurate data entry experience (minimum 50 wpm) using a Windows based system.
• Proficient in the use of Microsoft Office software (specifically Word, Excel, Outlook, Teams).
• Excellent communication skills (written and verbal).
• Experience sorting, filing and retrieving files.
• Knowledge of general office procedures.
• Strong attention to detail and organizational skills.
• Ability to work well independently with minimal supervision.
• Ability to work cooperatively with team members.

How to Apply: Submit a resume and cover letter to applyforajob@lifeguarding.com.

The Lifesaving Society is an equal opportunity employer. We embrace diversity and inclusion in our workplace. We welcome and encourage applications from all qualified candidates. If selected for an interview, please inform us of any accommodation you may require during the process.

We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.