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Royal Lifesaving Society Ontario
in Markham, Ontario
invites applications for the position of
Data & Customer Service Admin

Sunday, August 16, 2026

Job Description

Purpose

Responsible for ensuring the high-volume, accurate entry and management of critical examination, customer, and account data within the Lifesaving Society’s databases. Beyond data management, this role requires strong problem-solving skills and customer service excellence.


Reporting Relationship

Senior Operations Officer

Department

Operations

Date
2 year contract September 16, 2026-September 28, 2028

Pay Range

$54,769 per annum

Responsibilities

  • Accurate Data Entry: Input high-priority exam records, customer profiles, and account transactions smoothly into CSM databases.

  • Pre-Processing Integration: Compile, sort, and verify the accuracy of all sourceinformation before it is entered to eliminate upstream errors.

  • Data Integrity & Auditing: Regularly review system data for deficiencies, errors, orincompatibilities, proactively correcting issues to keep database records pristine.

  • Compliance & Operational Policy: Strict adherence to operational policies and dataprocedures to ensure team Key Performance Indicators (KPIs) are consistently met.

Customer Support & Relationship Management

  • Omnichannel Support: Provide prompt, professional, and efficient responses tocustomer account inquiries via email.

  • Information Fulfillment: Receive and accurately process detailed requests foraccount-specific information.

Trust Building: Cultivate sustainable relationships and trust with customers andaffiliates through open, transparent, and interactive communication.

Operational Operations

  • Safety & Compliance: Actively participate in maintaining a safe, organized, andsecure working environment.

  • Operational Flexibility: Perform other duties as assigned to support evolving team objectives.

 

Required Qualifications

  • Data Accuracy & Attention to Detail (Level 2): Proven ability to manage high-volume data entry with minimal error rates. Demonstrates strong pattern recognition to identify inconsistencies or gaps in data source files before entry.

  • Interpersonal & Collaborative Communication (Level 2): Collaborates with team members in a professional and respectful manner to ensure overall customer satisfaction. Comfortably handles sensitive stakeholder conversations over the phone and via email.

  • Adaptability & Cultural Alignment (Level 2): Thrives in a collaborative team environment consistent with the Lifesaving Society's culture of providing excellent products and services. Able to balance shifting priorities between quiet data analysis and active customer support..

  • Compliance & Operational Policy: Strict adherence to operational policies and dataprocedures to ensure team Key Performance Indicators (KPIs) are consistently met.
  • 1–3 years of experience in high-volume data entry, database administration, or a combined customer service/administrative environment.
  • Proficiency with CSM databases, CRM software, or similar relational database systems.
  • Excellent written and verbal communication skills.Working Conditions:

Contact Information

applyforajob@lifeguarding.com

Special Instructions

This position is located - 475 Cochrane Drive, Markham ON

The Lifesaving Society is an equal opportunity employer. We embrace diversity and inclusion in our workplace. We welcome and encourage applications from all qualified candidates. If selected for an interview, please inform us of any accommodation you may require during the process.

Artificial Intelligence (AI) Notice: Artificial intelligence may be used to screen, assess, or select applicants for this position.